Information Services
This course focuses on the design, delivery, and management of information services within organisations, including service-oriented architectures, digital platforms, and value creation through IT services.
Instructor: Abhishta Abhishta
Term: Q3
Location: University of Twente
Time: TBA
Course Overview
This course examines how organisations design, manage, and deliver information services to create value. It focuses on the integration of technology, business processes, and organisational strategy.
Students will:
- Understand service-oriented architectures and IT service models
- Analyse digital platforms and service ecosystems
- Evaluate how IT services contribute to business value
- Apply frameworks for managing information services
- Study real-world cases of service design and delivery
Prerequisites
- Basic understanding of information systems
- Interest in IT management and digital services
Assessment
- Assignments on service design and analysis
- Case study project
- Participation
Teaching Approach
The course combines:
- Lectures on service concepts and frameworks
- Case-based learning
- Practical assignments
- Discussions on digital transformation and service innovation
Schedule
| Week | Date | Topic | Materials |
|---|---|---|---|
| 1 |
Introduction to Information Services
Role of information services in modern organisations. |
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| 2 |
Service-Oriented Architectures
Principles of service design and modular systems. |
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| 3 |
Digital Platforms and Ecosystems
Platform-based business models and service innovation. |
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| 4 |
IT Service Management
Frameworks such as ITIL and service lifecycle management. |
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| 5 |
Value Creation through IT Services
Linking IT services to business value and strategy. |
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| 6 |
Data and Information Flows
Managing data within service-based architectures. |
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| 7 |
Governance and Compliance
Managing risks, policies, and service reliability. |
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| 8 |
Case Studies in Information Services
Real-world applications and organisational use cases. |